Theories For Dummies: Things everyone know, but apparently there's a need for doctors to explain it to you.

I'm usually a very patient and calm person, but there are moment of late that I haven't been. These moments usually start with a phone call to Hewlett-Packard's customer service line, ending a hour later with me cussing at the dead phone like it just insulted my entire family including my dog and my hamster.

Why?

It's a long story, but the gist of it is that my laptop has been in service for 2 months and I still haven't gotten it back. Plus it would seem all the case managers in HP seem to be too busy to deal with me, despite me calling in the morning, the evening, the afternoon, the beginning of their shift, the middle or the end. They're so diligent in fact, that of the 8 times their technicians say they'll call me back, they have called me zero times.

I was reading the other day about network theories and I was thinking why are there even a field of study there? It seems like things everyone should know, things like how people connect to each another and how to make that connection better comes naturally. You don't need lines and diagrams to tell you why A and B connects and why C is left out, its human nature to know how social network works. Even a socially inept person knows the rules of social network, they're just people that aren't motivated or is afraid to change what's making them inept.

However after speaking (or not speaking) to HP customer service, I understand why there's a need for network theories. Because BIG COMPANIES apparently loses sight of how to maintain good relationships with their customers. If they can't even do that, how do they manage their own employees?

I'm not sure where I'm going with this but I'm gonna be back later and elaborate after I marinate on this thought a little.